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Sticky Jewelry, Inc.
204 37th Av. N. #127
St. Petersburg FL 33704
(727) 823-9500 (U.S. Customers)
(727) 490-5446 (U.S. fax)
020 843 26687 (United Kingdom customers)
(416) 628-4350 (Canadian customers)

US Customers call 8:30 AM to 5:00 PM EST (M-F)
UK customers call 020 843 26687 1:30 PM to 10:00 PM GMT (M-F).
Canadian customers call 8:30 AM to 5:00 PM EST (M-F)


customerservice@stickyj.com

What Does It Cost for Engraving?  - Our standard engraving charge is $5.95 for monograms, $5.95 for the first line of a multi-line inscription, and $2 per additional line.

Does Sticky Jewelry offer a Guarantee? - All Sticky Jewelry items (except personalized items) carry a 30 day money back guarantee. Personalized items will be replaced if an error was made in engraving.

How Long Does It Take to Engrave and Ship My Order?
The normal processing time for orders is 3 business days (business days are Monday through Friday).  So, if your order is received on a Monday, for example, it will be engraved and shipped by Thursday.  If the order is received on a Friday, it will be engraved and shipped by Wednesday of the following week. If you need faster turnaround, we offer expedited service for just $10 additional.
Click on Expedited Service to learn more.

How Long From the Time My Order Ships Until It Arrives at my Door?
 That depends on the shipping method selected.  First Class Mail takes 5 to 7 business days beginning with the day following shipment.  Priority Mail takes one or two days less than First Class Mail.  But, neither method is guaranteed.  For service guarantees, we recommend FedEx.  If you're an international customer, FedEx Intl service takes 2 to 3 FedEx business days (M-F) following the date that we ship.
Do Any Shipping Methods Offer a Service Guarantee?
  • Packages shipped via FedEx 3 Day Service will arrive by 7pm on the 3rd FedEx business day (Monday through Friday) following the date of shipment.
  • Packages shipped via FedEx 2 Day Service will arrive by 4pm on the 2nd FedEx business day (Monday through Friday) following the date of shipment.
  • Packages shipped via FedEx Overnight will arrive by 3pm on the next FedEx business day (Monday through Friday) following the date of shipment.
  • Packages shipped via FedEx International arrive within 2 to 3 business days following the date of shipment.
What does shipping cost?
Shipping Method Cost

Commitment
First Class Mail $  4.50 Estimated. 5 to 7 days
FedEx Ground $  7.95 Estimated 4 to 6 Days
FedEx 3 Day (by 7 pm)*      Best Value! $  9.95 3 Business Days (M-F)*
FedEx 2 Day (by 4 pm)*  $12.95 2 Business Days (M-F)*
FedEx Standard Overnight (by 3 pm)* $15.95 1 Business Day (M-F)*
Notes:
*FedEx Priority Overnight, Standard Overnight, 2nd Day, and 3 Day service is guaranteed to arrive within the commitment period specified or the shipping is free.
FedEx Ground, 2nd Day, and Overnight shipments to Alaska and Hawaii incur an additional charge of $6. 
FedEx 3-Day service is not available to Alaska or Hawaii.

APO's and FPO's
 Sticky Jewelry is pleased to offer free APO and FPO shipping for military personnel stationed overseas.  Be sure to select First Class Mail when shipping to an APO or FPO to receive this service at no charge.  Note: FedEx will not deliver to these addresses.
What's the FASTEST Possible Way To Get My Order?
Sticky Jewelry offers Expedited Processing Service for orders of two items or less being shipped within the continental United States.  This service guarantees that your order will be engraved and shipped on the NEXT FEDEX BUSINESS DAY (Monday through Friday) following the date you place your order.  The expedited processing service is combined with your choice of FedEx 2nd Day Express shipping OR FedEx Standard Overnight shipping to insure the fastest delivery possible.  Click Expedited Processing Option to learn more.

 
MAIL ORDERS - We do accept online orders that will be paid by money order. To learn more, click on the button labeled Mail Order at the left of your screen.

TAX - Sales tax of 7% will be charged on all orders shipped to Florida.

RETURNS - All Sticky Jewelry items (except for personalized and clearance items) carry a 30 day money back guarantee.

To return non-engraved items during the warranty period, please call or email us to advise that a return is coming and obtain a Return Authorization number. Then, be sure to wrap the item well (to avoid scratching) and ship it by first class mail (insured for the amount of your original purchase) in a padded bag to the address shown above. Return shipping expense is the responsibility of the customer.

Please include the packing slip or a sheet of paper with your name, address, email address, and phone number. Once we determine that the item is still in new condition, we will issue a credit to the card you originally used for your purchase. Note: Shipping charges are not credited with your return.

REJECTED ORDERS - Sticky Jewelry may reject any order that it considers fraudulent, or where the price that was charged is in error. Sticky Jewelry also reserves the right to reject an order if there is insufficient stock available to fill the order, or if the inscription requested is considered objectionable by Sticky Jewelry standards.

 
International Shipments (flat rate pricing)

United Kingdom  -  We offer FedEx Int'l ($20.95) flat rate shipping to the United Kingdom including England, Wales, Scotland, and Northern Ireland. 

With FedEx Int'l, delivery occurs within 2 business days (Mo thru Fr) following the date we ship, your package is insured, FedEx provides customs brokerage services at no additional charge, and full online tracking is provided from door to door, but you should expect to pay VAT and Duty equal to about 20% of the declared value of your shipment.

Elsewhere in Europe - FedEx Int'l Service is available for just $20.95 to Austria, Belgium, Denmark, Finland, France, France, Metropolitan, Germany, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Montserrat, Netherlands, Netherlands Antilles, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, and Vatican City.

With FedEx Int'l, delivery occurs within 2 to 3 FedEx business days (M-F) following the date we ship, your package is insured, FedEx provides customs brokerage services at no additional charge, and full online tracking is provided from door to door.  Any Taxes or Duty assessed by customs in the destination country are the customer's responsibility.


Canada - During checkout, select FedEx Int'l (Canada) for shipments to Canada.  The cost is US$18.95, plus you will be responsible for the payment of any VAT or duty charges assessed by Canadian customs.  FedEx International service to Canada takes 1 to 2 FedEx (M-F) business days for delivery following the date the package is shipped.

Asia / S. Pacific / Caribbean - Select FedEx Intl ($20.95) for shipments to Aruba, Australia, Bahamas, Barbados, Bermuda, Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Hong Kong, Jamaica, Japan,  Martinique, Mexico, New Zealand, Philippines, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Taiwan, Trinidad and Tobago, Turks and Caicos Islands, British Virgin Islands, and the US Virgin Islands.  The flat-rate charge is just $20.95 for up to four items.

With FedEx Int'l, delivery occurs within 2 to 3 FedEx business days (M-F) following the date we ship, your package is insured, FedEx provides customs brokerage services at no additional charge, and full online tracking is provided from door to door.  Any Taxes or Duty assessed by customs in the destination country are the customer's responsibility.


S. Africa - Select Global Express Mail (S. Africa) for shipments to South Africa.  The flat rate charge is $30 per order.  With Global Express, delivery takes approximately 14 days, there is no en route tracking, and you may be required to pay an additional brokerage fee to the Global Express courier for passing the package through customs.


South America - Select FedEx Intl ($20.95) for shipments to Brazil, Argentina, Uruguay, Paraguay, and Peru. However, there is an $11 surcharge for shipments to South American countries, so your total cost of FedEx shipping will be $31.95. With FedEx International, delivery occurs within 2 to 3 FedEx business days (Monday thru Friday) following the date we ship, your package is insured, FedEx provides customs brokerage services at no additional charge, and full online tracking is provided from door to door.  Any Taxes or Duty assessed by customs in the destination country are the customer's responsibility.

Middle East - Select FedEx Intl ($20.95) for shipments to Israel, Jordan, Kuwait, Egypt, or UAE (United Arab Emirates). There is a $6 surcharge for shipments to the Middle East, so your total cost of shipping via FedEx will be $26.95. With FedEx International, delivery occurs within 2 to 3 FedEx business days (Monday thru Friday) following the date we ship, your package is insured, FedEx provides customs brokerage services at no additional charge, and full online tracking is provided from door to door.  Any Taxes or Duty assessed by customs in the destination country are the customer's responsibility.

Australia - Select FedEx Intl ($20.95) for shipments to Australia. With FedEx International (Australia), delivery occurs within 2 to 3 FedEx business days (Monday thru Friday) following the date we ship, your package is insured, FedEx provides customs brokerage services at no additional charge, and full online tracking is provided from door to door.  Any Taxes or Duty assessed by customs in the destination country are the customer's responsibility.